Frequently asked questions
Frequently asked questions
Product
How does the SMS notification work?
When a lead fills out your form, localbot sends you a text message within seconds. It includes their name, contact details, message, and one-tap links to call or text them back. No app needed.
What websites does it work with?
Any website. WordPress, Squarespace, Wix, Webflow, Shopify, custom HTML, React, Next.js. If you can add a script tag, localbot works. It takes one line of code.
What does localbot do when I'm too busy to respond?
If you don't respond within a few minutes, localbot texts the lead automatically, asks a few qualifying questions, and sends you a summary. You call back knowing exactly what they need.
Can I customize the form?
Yes. You can change the form colors, fields, button text, and add your logo. Everything is configurable from the dashboard without touching code.
Which countries do you support?
SMS delivery works worldwide. We currently support phone numbers in 30+ countries. The form and SMS follow-up work in 24 languages automatically.
Pricing
Can I configure localbot before it goes live?
Yes. The dashboard includes setup and preview tools so you can review the bot before installing it on your site.
Are there contracts or cancellation fees?
No contracts, no cancellation fees, no lock-in. Cancel anytime from the dashboard. We also offer a 30-day money-back guarantee, no questions asked.
Is it worth €299/month for my business?
If you close one extra job per month from faster response times, localbot pays for itself many times over. The average service business loses 3-5 leads per month just from slow responses. localbot eliminates that.
Are there per-message fees or hidden costs?
No. Your plan includes 100 lead conversations per month. No per-message fees, no overage charges.
Technical
How long does setup take?
About five minutes. Create an account, copy one line of code, paste it into your website. The form appears immediately. No developer needed.
Do I need a Twilio account?
No. localbot handles all SMS delivery. You don't need Twilio, Zapier, or any other service. Just one script tag on your site.
Can I keep my existing contact form?
Yes. localbot can either replace your form or work alongside it. If you already have a form that works, localbot can capture submissions from it and send you the text notification.
Does it replace my CRM?
No. localbot is the first 10 seconds after a lead comes in. It notifies you instantly and optionally qualifies the lead. Your CRM handles everything after that. They work great together.
Privacy
Is localbot GDPR compliant?
Yes. Data is stored in the EU (Frankfurt), we collect only what's needed to deliver SMS, and we never sell or share lead data. Full details in our privacy policy.
How long do you store lead data?
Lead data is stored as long as your account is active. When you delete your account, all associated data is permanently removed within 30 days. You can also delete individual leads from the dashboard at any time.
Your next customer is already on your site.
Five minutes to install, and the first lead lands on your phone.